Repair Request Pilot

Community Roots Housing is committed to providing a high-level of service to residents.  The Site Manager at your building is your first point of contact to address your concerns, inquiries, or matters that require immediate attention.

For maintenance emergencies, please call Emergency Maintenance Line at 206-204-8777.
If you have a safety or security concern, please call the Seattle Police Department at 911.

If this is not an emergency and/or doesn’t require immediate attention, please complete this form for follow-up. Community Roots Housing will respond to your submission within 5 days of receipt.

According to Landlord Tenant Law, the following are the required response time to
maintenance issues:

  1. Loss of heat, hot/cold water, electricity or is hazardous — 24 hours to respond
  2. Loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond
  3. All other maintenance items — within 10 days

Federal Fair Housing Laws prohibit us from discussing resident issues with anyone other than the lease signer(s).

Community Roots Housing welcomes qualified residents without regard to race, color, religion, creed, ancestry, political ideology, sex, marital status, age parental status, national origin, sexual orientation, gender identity, disability, Section 8 housing subsidy, or use of a service animal. Community Roots Housing provides reasonable accommodations to persons with disabilities. If you need this document in an alternate format, please speak with a Community Roots Housing staff person.

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