To submit a new ticket or access previously submitted tickets, please visit the link below.
Paper copies of this repair request form are available at every building. We recommend submitting a ticket even if you have already discussed a maintenance request with your site manager.
For maintenance emergencies, please call the Emergency Maintenance Line at 206-204-8777. If you have a safety or security concern, please call the Seattle Police Department at 911.
According to Landlord Tenant Law, the following are the required response times to
- Loss of heat, hot/cold water, electricity or is hazardous — 24 hours to respond
- Loss of use of refrigerator, oven, dishwasher, or other fixture provided by landlord — 72 hours to respond
- All other maintenance items — within 10 days
Federal fair housing laws prohibit us from discussing resident issues with anyone other than the lease signer(s).
See the resident’s guide to after hours emergencies here.