To submit a new ticket or access previously submitted tickets, please visit the link below.
Paper copies of this repair request form are available at every building. We recommend submitting a ticket even if you have already discussed a maintenance request with your site manager.
Emergency maintenance requests
Please call your property directly to review your options. See this link for a building phone directory. If you have a safety or security concern, please call the Seattle Police Department at 911.
According to Landlord Tenant Law, the following are the required response times to
maintenance issues:
- 24 hours to respond: Loss of heat, hot/cold water, electricity, or is hazardous
- 72 hours to respond: Loss of use of refrigerator, oven, dishwasher, or other fixture provided by landlord
- 10 days to respond: All other maintenance items
See the resident’s guide to after hours emergencies here.
Federal fair housing laws prohibit us from discussing resident issues with anyone other than the lease signer(s).
Community Roots Housing welcomes qualified residents without regard to race, color, religion, creed, ancestry, political ideology, sex, marital status, age parental status, national origin, sexual orientation, gender identity, disability, Section 8 housing subsidy, or use of a service animal. Community Roots Housing provides reasonable accommodations to persons with disabilities. If you need this document in an alternate format, please speak with a Community Roots Housing staff person.
