Resident Portal Pilot

Community Roots Housing is committed to providing a high-level of service to residents. The Site Manager at your building is your first point of contact to address your concerns, inquiries, or matters that require immediate attention. If your concern has not been addressed, to meet our commitment, Community Roots Housing has implemented this online Resident Feedback Form to select pilot sites to address residents’ concerns, feedback, or inquires.

For maintenance emergencies, please call Emergency Maintenance Line at 206-204-8777. If you have a safety or security concern, please call the Seattle Police Department at 911.

If this is not an emergency and/or doesn’t require immediate attention, please complete this form for follow-up. Community Roots Housing will respond to your submission within 5 days of receipt.

According to Landlord Tenant Law, the following are the required response time to maintenance issues:

Loss of heat, hot/cold water, electricity or is hazardous — 24 hours to respond
Loss of use of refrigerator, oven, dishwasher, or other fixture provided by Landlord — 72 hours to respond
All other maintenance items — within 10 days
Federal Fair Housing Laws prohibit us from discussing resident issues with anyone other than the lease signer(s).

If you would like to remain anonymous, please note that Community Roots Housing will not be able to respond or provide updates to you directly. Please provide as much detail as possible so we can resolve your concern.

Community Roots Housing welcomes qualified residents without regard to race, color, religion, creed, ancestry, political ideology, sex, marital status, age, parental status, national origin, sexual orientation, gender identity, disability, Section 8 housing subsidy, or use of a service animal. Community Roots Housing provides reasonable accommodations to persons with disabilities. If you need this document in an alternate
format, please speak with a Community Roots Housing staff person.

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